Shipping & Pick Up's

How much is shipping?

Within Australia, shipping is a flat rate of $5 for regular post, $8 for express post. (Tracking number provided)

For orders over $80, we offer FREE SHIPPING within Australia (regular post). This will automatically applied at checkout.

To New Zealand, shipping is a flat rate of $15 and is regular post. (International tracking numbers will be emailed)

Do we ship to PO Boxes or Parcel Lockers?

Yes we do. No problem at all.

When will I receive my order?

Orders placed by 11am Monday - Friday will be shipped same day. After 11am your order will be shipped on the next business day (Mon-Fri). 

During peak periods or sales, this time frame may be delayed by an additional 24-48hrs hours.

Postage is via Australia Post e-Parcel Regular Post Service or Express Post service. 

Please see the link below for Australia Post estimated delivery times. As a guide, most rural areas will not be covered by the next day delivery guarantee (Express Post). Your order leaves from postcode 2232 Kirrawee NSW.

http://auspost.com.au/parcels-mail/domestic-delivery-times.html

New Zealand orders can expect approximately 6 days to arrive. 

Can I track my order?

Yes! We use a shipping company to ensure every customer is provided detail and up to date information of your parcel along the way. 

You will receive an a email notification at each stage along the way.

If you have not yet received a tracking email, please check if your items ordered are Pre Order items in which there will be a delay. Please see Pre Order information here.

For the security of your order, all parcels will need to be signed for by someone at the address.  If no one is home, a card will be left for you to collect from your local post office.  If you know you won't be home, please consider using an alternate address.

You can make a note in checkout if you wish to give authority to leave permission. However, please note - this is not a guaranteed e-Parcel feature and we cannot be held liable if the driver does not leave it.

Can I Pick Up?

Yes! We are located in the Sutherland Shire, Sydney. 

Shop 3, 13-21 Putland Close, Kirrawee. The shops are located behind Kirrawee High School. 

Once your order is ready, we will message you to pop into the store to collect.

Retail Shop Hours: 

Monday 9:30am - 2:30pm

Tuesday 9:30am - 2:30pm

Wednesday 9:30am - 2:30pm

Thursday 9:30am - 2:30pm

Friday 9:30am - 2:30pm

Saturday 9am - 2pm

Sunday Closed

Public Holidays Closed

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