Shipping & Pick Up Policy
How much is shipping?
Within Australia, shipping is a flat rate of $5 for regular post, $8 for express post. (Tracking number provided)
For orders over $99 we offer FREE SHIPPING within Australia (regular post). This will automatically applied at checkout.
Do we ship to PO Boxes or Parcel Lockers?
Yes we do. No problem at all.
When will I receive my order?
Orders placed by 11am (Sydney time) will be shipped same day (M-F). After 11am your order will be shipped on the next business day.
During peak periods or sales, this time frame may be delayed by an additional 24 hours.
Postage is via Australia Post e-Parcel Regular Post Service or Express Post Service.
Please see the link below for Australia Post estimated delivery times. As a guide, most rural areas will not be covered by the next day delivery guarantee (Express Post). Your order leaves from postcode 2232 NSW.
N.B. If you provide the incorrect shipping address you are liable for reshipping expenses.
Can I track my order?
Yes! We use a shipping company to ensure every customer is provided detailed and up to date information of your parcel along the way.
You will receive an a email notification at each stage along the way.
If you have not yet received a tracking email, please check if your items ordered are pre order items in which there will be a delay. Please see pre order information here.
For the security of your order, all parcels will need to be signed for by someone at the address. If no one is home, a card will be left for you to collect from your local post office. If you know you won't be home, please consider using an alternate address.
You can make a note in checkout if you wish to give authority to leave permission. However, please note - this is not a guaranteed e-Parcel feature and we cannot be held liable if the driver does not leave it.
Can I Pick Up my order?
Unfortunately, due to the corona virus crisis, we have decided to suspend pick up of orders (and drop off of returns) until further notice. We apologise for the inconvenience.
Do we ship internationally?
No, sorry. We no longer ship overseas.