Pre Ordering Items
Posted on May 20 2019
So you've decided to pre order an item on our website but unsure what that means?
'Pre Order' is a term used when the item is not currently in stock but we have some arriving to the warehouse soon. You can purchase one of these items before they arrive simply to reserve your size and then it will be posted to you as soon as they arrive.
An approximate arrival date of each item will appear in the product description.
If your order contains some items in stock and some on pre order, your entire order is held until all items are in stock. Should you like part of the order sent immediately, please place a separate order.
Pre order purchases are considered a normal purchase and cannot be cancelled unless there is a significant delay of the item.
In the rare case of a delay, we update the date in the item description. If there is significant delays, more than a week, you will receive an email in regards to the updated arrival date. Should you need to cancel your order at this time, you can choose to do so via return email.
If your order contains some items in stock and some on pre order, your entire order is held until all items are in stock. Should you like part of the order sent immediately, please order them on a separate order.
If you need to discuss this further, we would be happy to help you via email or phone.
(02) 9521 4041